POLICIES

CONFIRMATIONS

Since many of our services are booked well in advance — sometimes up to two months — it’s easy to lose track of your appointments. To help with this, we require all bookings to be confirmed 24 to 72 hours before your appointment.

Our booking system will automatically send you a confirmation request 72 hours before your scheduled time. If we don’t receive a response, our Resident Sweeties will follow up with a phone call, WhatsApp message, or email.

Note: We will do our best to keep your appointment, but we reserve the right to cancel any unconfirmed bookings 24 hours before the appointment time (48 hours on weekends and public holidays). If this happens, we will try to contact you via WhatsApp or phone. If you’re unable to confirm and still wish to keep your appointment, please contact your studio directly before arriving.

CANCELLATIONS AND RESCHEDULING

At Sugar(ed), we strive to offer flexibility because we understand that life can be unpredictable. To help us accommodate other clients, please reschedule or cancel your appointments as early as possible. We ask that you make any changes (rescheduling, service changes, or cancellations) at least 24 hours in advance on weekdays and 48 hours in advance on weekends and public holidays. Changes made within this time frame will be considered last-minute.

Cancellation histories are reviewed every six months. Clients with three or more last-minute cancellations, changes, or no-shows within this period will be required to pay for future bookings in advance to secure their slots.

We offer a grace period of 5 to 10 minutes, depending on the length of your service. Please arrive on time to ensure you receive the full duration of your service. If you are running late, inform us via phone or WhatsApp before your appointment. We will do our best to complete your service within the remaining time and appreciate your understanding if adjustments need to be made.